External privacy notice

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Solum Ambiental is committed to safeguarding your privacy and protecting your personal data. Your privacy is important to us, and therefore we want you to feel comfortable and secure while visiting our websites and using any of the tools we provide. Therefore, we emphasize our concern for the correct and ethical handling of your personal data.

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For all intents and purposes, this document, entitled "External Privacy Notice," applies to the processing of personal data carried out by Solum Ambiental, is directed to individuals who interact with the Solum Ambiental website and applications, and establishes how their data will be processed (physically or digitally) by the company.

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General considerations regarding the processing of Personal Data on the Solum Ambiental website and applications

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Our website may direct you to partner channels so that you can carry out the actions necessary to comply with the program; in these cases, our partners may collect your personal data. If you are directed to a Solum Ambiental partner's portal, we suggest that you also read their Privacy Notices. 

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Similarly, when you contact our Customer Service, agents may request personal information to verify your identity and thus ensure your security while assisting you and providing the information you request. In any case, this information will be treated with due confidentiality and respect for your privacy.

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Please refer to the terms of use available on our websites and apps. 

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What Personal Data we collect and how we collect it

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The amount and type of information collected by Solum Ambiental varies depending on how you use its services. 

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The Personal Data processed by Solum Ambiental as a result of our activity will be processed for the following purposes:

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• Allow the user to contact Solum Ambiental through the available contact channels;

• Allow the sending of communications;

• Invitations to exclusive events promoted or supported by us;

• Promoting our courses;

• For the fulfillment of contracts with suppliers, service providers, and third-party contractors.

 

The processing of any personal data provided to Solum Ambiental will be based on the legal grounds indicated in Article 7 of the LGPD (Brazilian General Data Protection Law). 

 

We may collect sensitive data to provide customer service; the processing will be based on one of the hypotheses foreseen in article 11 of the LGPD (Brazilian General Data Protection Law). 

 

The processing of data from children and adolescents, when necessary, will be carried out in accordance with the law and, when applicable, based on the consent of the guardian of children under 12 years of age. 

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Information collected automatically on the Website and Applications 

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In addition to the data mentioned above, the Site may automatically collect, process, and store data such as URLs, IP addresses (with date and time), pages accessed, searches performed, browsers used by the User, access time, number of "clicks" or "downloads," survey results, among others. 

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The aforementioned Personal Data will be processed for the following purposes: 

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• Comply with legal obligations regarding the maintenance of access logs;

• To allow for the continuous technical improvement of our Site, correcting errors, better adapting the content to the most commonly used devices, and verifying the overall performance of our Site;

• To allow for the continuous improvement of our products and services. 

 

Other methods of collecting personal data 

 

Email and instant messaging systems such as WhatsApp and others: Services used to maintain electronic communications between you and Solum Ambiental, including those provided directly by us or third-party services. Through these services, we collect your email and mobile phone number. 

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Regarding the use of cookies, log files and similar technologies 

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Cookies are small text files that can be placed on your computer or mobile device by websites or web services you use. Their function is to ensure the proper functioning of websites and other online services, as well as to provide relevant information to the owners of the website or online service. Cookies are used to improve the use and functionality of the Solum Ambiental website and other compatible web services, and to better understand how our visitors use our website and other online services, as well as the tools and services they offer. Cookies facilitate the process of adapting the Solum Ambiental website to your personal needs, making its use easier whenever possible. 

 

The Solum Ambiental website and compatible services may also use other tracking technologies similar to cookies, which may collect information such as IP addresses, log files, and web beacons, among others. This data is also used to help us tailor the Solum Ambiental websites and other compatible services to your personal needs. 

 

Most browsers allow the User to be informed before data collection begins via Cookies, at which time they can simply refuse them. You do not need to have Cookies enabled to use or browse most of Solum Ambiental's websites and online services; however, in this case, we cannot guarantee that you will be able to access all the features available on our website and applications. We recommend that you, the User, access the settings of your default browser to obtain information on how to manage the use of Cookies. Remember that if you use different browsers, or even different computers and/or portable devices, in different locations, you will need to ensure that each device and browser is set to your personal Cookie preferences. 

 

Solum Ambiental is not responsible for the use of cookies by third parties. Please be aware that cookies placed by third parties may monitor your online activities even after you leave our website. It is recommended that you clear your browsing history regularly or use tools available in your browser to prevent the use of third-party cookies. 

 

Regarding the retention and termination of the processing of your Personal Data 

 

In accordance with current legislation, Solum Ambiental uses your Personal Data for the time necessary to fulfill the purposes for which your Personal Data was collected, as described in this External Privacy Notice, or to comply with applicable legal or regulatory requirements. 

 

Personal data used to provide you with a personalized experience will be kept exclusively for the time permitted by applicable law. 

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It is important to highlight that, once the purpose of the processing has been fulfilled, the contract terminated, or your request received, or after compliance with a legal order from a regulatory authority or other competent authority, the data processing will be terminated, and retention will only occur if technical and administrative information security measures have been previously applied, and for the purpose of serving the Controller's interests, such as the possibility of exercising its defense in future administrative or judicial proceedings, or ensuring compliance with legal or regulatory provisions. Once the periods during which any of these events may occur have expired, the data will be securely and permanently deleted. 

 

Regarding the sharing and transfer of your Personal Data 

 

The storage and processing of data collected by the Solum Ambiental website or applications may be delegated to specialized service providers, who are contractually obligated not to use any information for their own benefit, nor to pass it on to third parties, and are also obligated to provide secure treatment of your personal data in accordance with the purpose for which said processing is intended. 

 

Solum Ambiental's websites and applications may provide access to links to other websites. However, Solum Ambiental is not responsible for the content of these websites, nor for the way information is handled and secured on such websites. Therefore, users are advised to consult the respective privacy policies of other websites when they are directed to them. 

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At Solum Ambiental, we will share the User's personal data with third parties in the following circumstances and for the following purposes:

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• Partner companies and business partners, when jointly developing activities with Solum Ambiental, will be subject to the necessary legal and information security measures to guarantee the privacy and confidentiality of personal data in any case where your data is shared to achieve the purposes described in this document

• In the context of any corporate transaction, with the aim of obtaining support in the processing of personal information, in accordance with the purposes of processing presented in this External Privacy Notice and adopting safeguards to ensure the secure and confidential processing of shared data;

• With administrative and judicial authorities when necessary to comply with legal obligations or to assist in the investigation of suspicious or illegal activities; and with law firms and other service providers when necessary to defend the interests of Solum Ambiental in administrative, arbitration, or judicial proceedings.

 

Regarding the disclosure, storage, and security of your Personal Data 

 

Solum Ambiental takes appropriate measures to ensure that your Personal Data is kept confidential and secure. However, these protections do not apply to information that you have chosen to share in public areas, such as third-party social networks. 

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We store your Personal Data in operational environments that use reasonable technical and administrative security measures to prevent any incident related to the security of your personal data. In this regard, any information requested from the User will be collected and stored in accordance with the strictest security and confidentiality standards. 

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The protection measures implemented on our Sites include, among other things, procedures against misuse of data, unauthorized access, or accidental or unlawful situations involving the disclosure, communication, loss, alteration, and destruction of information. 

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Your Personal Data will be processed by our employees and other authorized individuals, provided that they are committed to confidentiality and need access to the information to process the personal data as needed, depending on the specific purposes for which your Personal Data was collected. 

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In any case, we emphasize that any data transmission over the Internet is not completely secure and, as such, is done at your own risk. Although we employ our best efforts to protect your personal data, Solum Ambiental cannot guarantee the absolute security of personal data processed on the Internet. 

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In compliance with the provisions of the LGPD (Brazilian General Data Protection Law), if any incident occurs with your personal data that poses risks to you and other users, we will notify the National Data Protection Authority (ANPD) and may contact you directly whenever necessary, in accordance with the law. In any case, we will immediately take the necessary measures to remedy the situation and restore the security of your personal data. 

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Rights

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Regarding your rights concerning Personal Data, you can always choose not to disclose your data, but keep in mind that some of this data may be necessary to register on the platform or use some of the features and products offered. Regardless, you will always have rights related to the privacy and protection of your personal data. And, in addition to being concerned about the security of this data, we are also concerned that you have access to and knowledge of all your rights related to personal data, which are:

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• Right to confirm the existence of processing of your data;

• Right of access to your data;

• Right to correct data that is incomplete, inaccurate, or outdated;

• Right to erasure of data processed with your consent;

• Right to object;

• Right to request anonymization, blocking or deletion of unnecessary data

• excessive or handled in violation of the Law;

• Right to portability;

• Right to obtain information about public and private entities with which your data has been shared;

• Right to revoke your consent;

• Right to refuse consent and consequences of refusal;

• You have the right to file complaints or reports with the Controller of your personal data or with the Regulatory Authority (National Data Protection Authority - ANPD);

• Right to request a review of decisions made based on automated processing of personal data.

 

To facilitate the exercise of your rights, you can contact our privacy and personal data protection department via email at dpo@solumambiental.com.br. 

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We will respond to all legitimate requests as quickly as possible or within the timeframe stipulated by law. We may also contact you to obtain more information regarding your request in order to expedite our response. If requests are abusive or violate any rights of Solum Ambiental and/or a third party, or if for any other justifiable reason we are unable to fulfill your request, we reserve the right to refuse service with justification, in accordance with the LGPD (Brazilian General Data Protection Law). 

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To fulfill your request, we will need to validate your identity in accordance with current legislation. Whenever a request is submitted without providing the necessary proof to verify the legitimacy of the data subject, the request will be rejected. We emphasize that any identifying information provided to Solum Ambiental will only be processed in accordance with current laws. 

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If you have any questions, please contact us 

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If you have any questions or comments about this External Privacy Notice, how we handle your personal data, or how you can exercise your rights, please contact us by email: dpo@solumambiental.com.br 

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Changes to our External Privacy Notice 

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Whenever Solum Ambiental decides to change how it handles your Personal Data, this External Privacy Notice will be updated. We reserve the right to make changes to our practices and this External Privacy Notice at any time, provided that compliance with applicable law is maintained. 

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We recommend that you frequently access this document to check for any updates or changes made to our External Privacy Notice. 

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Last modified: 22/09/2025 V1.2